From start to finish, our team helps you land the best virtual assistant.
We’ve carefully crafted our hiring and onboarding process, using years of experience across the virtual assistance industry to identify what works and what doesn’t.
From the outset of your relationship with us, you’ll enjoy personalized support and guidance from our team. Our ultimate goal is to find the perfect assistant who will help ease the pressure on your shoulders and allow you to focus on growing your business.
HOW TO GET STARTED DOCUMENTATION
You will receive our Getting Started Guide, which is a detailed checklist of what you need to consider & have in place to begin.
JOB DESCRIPTION TEMPLATES FOR ADMIN, SALES, OR TECHNICAL VA
We will provide you with our best templates for creating your job description. The better your job description, the more accurate we will be able to be in helping you find your VA.
HIRING GUIDE & SAMPLE INTERVIEW QUESTIONS
We will provide you with a detailed hiring guide & sample interview to make sure that even if you have never hired before, you can hire with confidence.
POLICY/PROCEDURE MANUAL TEMPLATE FOR VAS
We will provide you with a policy & procedure manual that will outline the client/VA relationship. It will be fully customizable, but have the basic broiler plate of information that needs to be communicated upfront. We have found that clients who have this document & implement these principles tend to have better relationships with their VAs as everyone understands the rules.
Fully customizable onboarding documents for your VA. We will provide you with an outline & recommended training for your VA so that you and your VA get off to a great start.
TESTED FOR APTITUDE & SKILL LEVEL
Each candidate will be evaluated and tested to be proficient in basic office and problem-solving skills. Each candidate will also have good English skills. VAs that will be in a Customer Service/ Sales role will have excellent English speaking skills.
DISC PROFILE FOR EACH CANDIDATE
We will provide a DISC profile for each candidate for your review.
CLEAR CRIMINAL BACKGROUND CHECK
All VAs are screened for a clean national criminal check. We do this as we know your intellectual property and your data needs to be handled with extreme care.
INTERNET SPEED & TECHNOLOGY CONFIRMATION OF CANDIDATES
A great VA is only as good as their technology. Internet speeds will be a minimum of 2mbps. Candidates will also have a minimum computer technology. You will be provided a screenshot of their internet speed.
US PRE-SCREEN OF CANDIDATES TO INSURE TOP 3 CANDIDATES MEET ALL CLIENTS CRITERIA
Our Operations Manager will interview the candidates once the recruitment team has selected the top 3 best. We will provide you with our screening notes and written evaluation of each candidate. If for some reason the recruitment team has not provided 3 acceptable candidates, we will re-order to make sure you have 3 top-notch candidates that we would hire in one of our businesses. This will save you time & provide peace of mind that the three you receive will be excellent candidates for you.
30 MINUTE CONSULT/ EVALUATION OF CLIENT FOR TECHNOLOGY & READINESS
Often times, we find that clients are excited about hiring VAs, but they aren’t sure about the technology or phones & emails. We will walk you through the basics of what you need to think about so that you can be fully prepared and ready for your new VA.
TRAINING MAP TO PREPARE FOR VA'S TRAINING WITH CLIENT
We will provide you with a recommended training outline and schedule. This detailed mindmap will save you a lot of time.
KEY PERFORMANCE INDICATORS & BEST PRACTICES FOR MANAGING VAS
We will provide you with our VA evaluation tools – everything from our daily reports, to performance reviews. We will also guide you through the process to create your own KPIs & metrics.
TRAINING & CERTIFICATION
We work with your selected candidate for 40 hours of training and evaluating them. We call this our "Week Instruction Lead Training" and this provides you with confidence that they are amazing and ready to tackle your work providing you with a quicker ROI.